Tag: tuning

  • On the Importance of Insisting upon Answering the Right Question

    On the Importance of Insisting upon Answering the Right Question

    Here’s a quiz for you. It’s the intro to a true story with a happy ending: Executives report a problem with Payroll processing. It’s so slow that they’re not able to pay people on Fridays like they’re supposed to. Employees are retaliating by vandalizing company property over the weekends. This has been going on for…