Tag: customer service

  • Awesome App of the Day: Schlage Warranty Service

    Awesome App of the Day: Schlage Warranty Service

    A few weeks ago, the door to our back yard stopped closing. When we’d swing it shut, the latch bolt wouldn’t do its spring-loaded retraction thing. It would hit the strike plate, not retract, and the door would bounce open defiantly. We could still close the door by turning the knob, but we’re not conditioned…

  • Maxine Johnson

    Maxine Johnson

    I want to introduce you to Maxine Johnson, assistant manager of men’s sportswear at Nordstrom Galleria Dallas. The reason I think Maxine is important is because she taught my son and me about customer service. I met her several months ago. I still have her card, and I’m still grateful to her. Here’s what happened. A…